Community Outcomes in New Zealand
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Community Outcomes Processes Resources





Analysis and Research

Realising the Potential of the Community Outcomes Process (pdf 681kb)

December 2004
A report prepared by McKinlay Douglas Ltd for Local Government New Zealand, to assist local authorities and other agencies to use the community outcomes process to achieve sustainable improvements in community well-being.

These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


Community Outcomes Analysis (word 334kb)

2006
The Department of Internal Affairs analysed the community outcomes identified in the Draft 2006 – 2016 long-term council community plans (LTCCPs) of the 85 New Zealand local authorities. The analysis offers a high level summary of the community outcomes identified in the draft LTCCPs, and identifies 11 key themes.


Community Outcomes Auckland Regional Review (word 420kb)

An overview of the responses to a questionnaire to local territorial authorities in the Auckland region. The review identifies the lessons learnt by local authorities in identifying community outcomes, as an aid to informing future development of community outcomes processes.


District Health Boards’ Involvement in the Community Outcomes Process (word 531kb)

This report provides an overview of district health boards’ (DHBs) involvement and ongoing contribution to the community outcomes process. The review is based on information provided by DHBs in response to a standard open-ended questionnaire.

The report provides a summary of the key challenges and opportunities associated with DHB and local government collaboration, including

  • the effect of the community outcomes process on DHB work
  • Health Impact Assessments
  • health-related indicators.

Review of the Local Government Act 2002

Review by the Local Government Commission of the Local Government Act 2002. The Commission was required to determine and assess

  • the impact of conferring on local authorities full capacity, rights, powers and privileges; and
  • the cost-effectiveness of consultation and planning procedures; and
  • the impact of increasing participation in local government and improving representation on local authorities.

Summary Report (pdf 510kb)

Full Report (pdf 2.06mb)

These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


Review of Local Government Act 2002 - Engagement and Decision-making Provisions (pdf 294kb)

As part of the Local Government Commission's review of the Local Government Act 2002, consultation with selected councils about the decision-making and consultation provisions of The Act was undertaken. This report provides a summary of the key findings from the consultation.

These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


Councils’ experiences with the Local Government Act 2002 (pdf 405kb)

A report prepared for the Local Government Commission by Colmar Brunton, detailing the results of a survey of local authorities about their council's experiences with the Local Government Act 2002.

These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


Setting Community Boards in context (pdf 584 kb)

Mike Richardson, August 2008

A report prepared for the Royal Commission on Auckland Governance describing the current community boards in Auckland region and how well they are working, and evaluating the strengths and weaknesses of alternative models.

These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


Central Government Engagement in Community Outcomes Processes

A paper from The Department of Internal Affairs. This paper addresses how community outcomes processes can promote effective central government engagement with local government. The paper also describes how central government agencies could use information from community outcomes processes, and the outcomes themselves, to improve policy development, programmes and the delivery of services to achieve mutually desired outcomes.


Matters Arising from the 2006-2016 Long-Term Council Community Plans

June 2007
The office of the Auditor-General's report outlining the results of, and matters arising from, the statutory audits of Long-Term Council Community Plans (LTCCPs).


Planning Under Cooperative Mandates (PUCM)

A research programme about how New Zealand’s system of local government can improve social, environmental, economic and cultural well-being. The latest phase of research focusses on community outcomes and LTCCPs.

  • A Systems Approach to Evaluating the Achiement of Community Outcomes (pdf 843kb)
    2009, Peter Kouwenhoven
  • These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Royal Commission on Auckland Governance

    The Royal Commission on Auckland Governance was established in 2008. It's role is to investigate governance in the Auckland region, and make recommendations on the future local and regional government structure.

    This website provides further information on the Commission's work, and detailed information on relevant topics. All submissions recieved by the Commission are posted here.


    Local Futures

    A five year research project on Strategic Policy and Planning in Local Government, funded by the Foundation for Research, Science and Technology (FRST). The project's goal is to enhance knowledge about the theory and practice of strategic policy and planning in New Zealand, and to assist in building strategic capacity and capability in the local government sector.



    Planning Processes

    The Relationship between the LGA and the RMA

    Information from the Quality Planning website, including information about

    • planning requirements
    • decision making
    • sustainable development and sustainable management
    • addressing conflict
    • monitoring requirements.


    A Systems Approach to Evaluating the Achiement of Community Outcomes (pdf 843kb)

    2009, Peter Kouwenhoven
    This guide is designed to help planners and councillors in the evaluation of both the activities and the outcomes in Long-term Council Community Plans (LTCCPs), produced under New Zealand’s Local Government Act 2002 (LGA): a) how to assess the extent to which proposed activities will promote achievement of community outcomes and b) how to evaluate the progress towards achieving these outcomes. It is a technical guide to the use of strategic analysis in the evaluation of LTCCPs and, in particular, their ability to achieve the stated outcomes in relation to plan activities.This report is one of a series in an on-going research programme on Planning Under Cooperative Mandates - PUCM (http://www.waikato.ac.nz/igci/pucm/index.htm)

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Community Outcomes Processes as a Forum for Community Governance PUCM LGA Report 3 (pdf 4.3mb)

    January 2008
    Lorraine Leonard and Ali Memnon
    This report focuses on community outcome processes facilitated by local authorities as a forum for community governance. Out of this study a generic framework for deliberative engagement has been developed. This report is one of a series in an on-going research programme on Planning Under Cooperative Mandates - PUCM (http://www.waikato.ac.nz/igci/pucm/index.htm)

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Auckland One Plan

    The One Plan is a single strategic framework and plan of action for the Auckland region.

    This website explains the objectives, strategies and programmes of the One Plan. Includes links to the current version of the One Plan and other supporting documentation.


    Creating Futures

    Creating Futures is a 4-year research project aimed at creating tools for improving decision making. The research will develop and implement designs to inform communities about the long-term effects of current development patterns and trends. It also aims to enhance community involvement in choosing and planning for desired futures


    Affordable Housing: Enabling Territorial Authorities Act - guidance for territorial authorities

    Housing New Zealand Corporation guidance material to help territorial authorities use their new powers in the Affordable Housing: Enabling Territorial Authorities Act. The Act gives territorial authorities new enabling powers to require developers to either: include affordable housing in their developments, make payments towards the cost of providing affordable housing elsewhere, or provide land for the construction of affordable housing.


    Office of the Auditor-General – Local Government Reports

    The Office of the Auditor-General works with local government to put in place the resources, standards, and the know-how to successfully and credibly audit councils’ long-term council community plans. This page has links to newsletters, reports and presentations, guidance and checklists.


    Planning for and Identifying Community Outcomes

    Information and guidance from the Ministry for the Environment for planning and developing processes to identify community outcomes.


    Society of Local Government Managers (SOLGM) ‘2009 and Beyond’ Guides

    A set of guides and other resources developed by SOLGM, in association with NAMS and Local Government New Zealand. These guides include:

    • Fit for the Future
      This guide aims to help local authorities reflect a sustainable development approach in the planning, systems and documentation underpinning their LTCCP.
    • Telling our Stories
      Advice for local authorities on producing an LTCCP summary that engages the community throughout the LTCCP process and meets the requirements of the Local Government Act 2002. Developed by the Society of Local Government Managers (SOLGM) and Local Government New Zealand (LGNZ).
    • Living through the LTCCP
      Hints and tools on resourcing and managing a long-term planning process under the Local Government Act 2002
    • Piecing it together
      A guide to producing integrated long-term council community plans.


    KnowHow Guides - Local Government KnowHow Guides

    A series of guides produced to provide local authorities with guidance, templates and best practice advice, particularly on implementing the Local Government Act 2002. They are made available by Local Government New Zealand.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Local Government New Zealand LTCCP Question and Answer Factsheet (pdf 65kb)

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Turning Principles into Action: A Guide for Local Authorities on Decision-making and Consultation

    September 2007
    Good practice guide setting out the Auditor-General’s and the local government sector views on current good practice in decision-making and consultation.


    Audits of Long-Term Council Community Plans

    Explains the Auditor-General’s statutory obligation to issue an opinion on each long-term council community plan. Includes links to presentations, guidance and newsletters.


    Tourism Planning Toolkit

    The Tourism Planning Toolkit is a set of tools to help local authorities plan for tourism and tackle specific tourism-related issues. It can assist with the development and management of tourism and help authorities to develop their own tourism strategy.

    The toolkit includes

    • Situation Analysis Toolkit
    • Strategic Planning Toolkit
    • Implementation Toolkit
    • Monitoring Performance Toolkit

    Pathfinder Project

    Guidance, presentations, and links to other information about managing for outcomes.


    Managing for Outcomes/Results

    Advice developed for government departments by the State Services Commission about managing for outcomes, to maximise results for New Zealanders.


    Improvement and Development Agency for local government (IDeA)

    Improvement and Development Agency for local government (IDeA) is owned by the UK Local Government Association. IDeA works for local government improvement so councils can serve people and places better. This website collects and shares the latest knowledge about good practice in local government.



    Social, Environmental, Economic and Cultural Well-Being

    Social Well-being


    Resource for Territorial Authorities' Class 4 and TAB Gambling Venue Policy Reviews

    The Ministry of Health has worked with the Department of Internal Affairs and Local Government New Zealand to complete a resource to assist territorial authorities with their class 4 and TAB gambling venue policy reviews.


    Ministry of Social Development’s Involvement in the Community Outcomes Process

    August 2007
    An update on the Ministry of Social Development's involvement in the community outcomes process.
    The Ministry of Social Development

    • has contributed to the process from its inception and continues to actively support local government in achieving community outcomes
    • leads or participates in a number of intersectoral groups and structures that enable agencies to work across sectors and address community outcomes
    • is helping to implement and achieve the community outcomes by leading or contributing to specific projects.
    The report provides a snapshot of what the Ministry of Social Development is doing to contribute to the community outcomes process, highlighting examples of collaborative projects in the regions.


    Local Services Mapping

    Local Services Mapping is a collaborative partnership lead by Family and Community Services (an arm of the Ministry of Social Development). It involves government agencies, local government, iwi and community based organisations. The mapping process aims to improve the development, planning, delivery and funding of social services to families in communities.

    Community reports are produced which provide a snapshot of the community, reviewing existing social services, identifying local needs and opportunities and highlighting areas for action. These are used to inform community action plans, which aim to improve the quality and effectiveness of services delivered to families.


    The Social Report

    Produced by the Ministry for Social Development, this is an annual report on the social health and well-being of New Zealand society.


    Environmental Well-being


    Promoting Environmental Well-being under the Local Government Act 2002

    Information and links from The Ministry for the Environment, focussing on promoting environmental well-being.


    Energy and LTCCPs (pdf 97kb)

    June 2003
    The Energy Efficiency and Conservation Authority (EECA), provides advice and guidance to local authorities about how they may use LTCCPs under the Local Government Act 2002 to promote energy efficiency and conservation at the local and regional level.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Economic Well-being


    Regional Development Strategies for New Zealand

    Information from New Zealand Trade and Enterprise (NZTE) about how NZTE can support regions as they develop sustainable strategies for economic growth and put them into action. Includes information about the Regional Development Fund.


    Planning For and Monitoring Economic Well-being

    Resources for local authorities and communities, to assist with community outcomes processes and planning. Information includes

    • a summary of the government’s economic objectives
    • an overview of the key drivers of economic well-being
    • who in central government is working on different aspects of economic well-being
    • resources including links and information on monitoring tools.


    No Council of Despair: Positive local leadership in a recession

    Resource developed by the Improvement and Development Agency (England) to help local authorities develop a coherent, strategic response to the recession.

    The primary task of this guide is to help local councils fulfil their community leadership responsibilities in challenging economic times. It emphasis the value and importance of retaining a long-term vision.


    Driving Economic Prosperity - Diagnostic Tool

    Resource developed by the Improvement and Development Agency (England) to assist local authorities to promote long-term economic development and improve the performance of their local economy.


    Regional Economic Development Strategy Guidelines

    Ministry of Economic Development guidelines for formulating regional economic strategies. The guidelines are aimed at economic development practitioners, and their stakeholders, as they work through the development of a regional economic development strategy.


    Regional Economic Development: 2008 Resource Road Map

    The Ministry of Economic Development and the Department of Labour have produced this resource to help clarify government and non-government organisations’ roles in a region's economic development. The Roadmap is a guide to the landscape of organisations involved in regional economic development, providing role outlines, the availability of support, available funding and contact information for numerous agencies.


    Working Together for Economic Transformation

    Developed by the Economic Development Association of New Zealand (EDANZ), provides ready access to the key strategies, funding and programmes relating to economic transformation. This guide can help you quickly identify what others at national and regional levels are doing to address the challenge of economic transformation and how that can assist you in your work.


    Councils in the Digital Age - A progress report on local government initiatives relating to the Digital Strategy

    This document highlights the initiatives that councils are undertaking as part of their economic development strategies, where ICT is a key enabler and a component to drive community strategies forward.


    Cultural Well-being


    Cultural Well-Being

    This website is a portal to cultural well-being resources. It includes definitions of cultural well-being, strategies and policies for cultural well-being, information for monitoring and reporting cultural well-being, and many other resources. Managed by the Ministry for Culture and Heritage.


    Cultural Well-being – What is it?

    Information from the Ministry for Culture and Heritage designed to explain what constitutes cultural well-being.


    Linking Local and Central Government to Promote Cultural Well-being

    Information from the Ministry for Culture and Heritage about how the ministry can work with local authorities to promote cultural well-being. Includes information about funds and schemes administered by the ministry.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.



    Involving local people

    Engaging with Communities (pdf 150kb)

    October 2007
    An information sheet and case by Local Government New Zealand which looks at how to consult and engage meaningfully with communities.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Good Practice Participate

    This website helps public servants engage successfully with community, voluntary, iwi and Māori organisations. It includes consultation techniques and tips for involving different sectors of the community.


    Roles and Functions of Community Boards (pdf 1.19MB)

    Mary Richardson, June 2008

    Local Government New Zealand report for the Community Board's Executive Committee on the roles and functions of community boards. The report includes good practice guidelines for formulating positive working relationships between a territorial authority and community boards.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Engaging with Communities over Outcomes (pdf 302kb)

    May 2004
    A Local Government New Zealand review of innovative approaches to meeting the Local Government Act 2002 challenge of identifying community outcomes. This paper describes some innovative examples of Local Government engagement processes, focusing on the identification of community outcomes. It documents processes designed particularly for the purpose of identifying community outcomes, as well as processes that are evolving from or building upon strategic planning exercises.

    These documents are in pdf format. You need to have the Adobe Acrobat Reader installed on your computer. You can download a free version from the Adobe site.


    Language Line

    Language Line is a telephone service that is funded by the Government. The service offers clients of the participating agencies free interpreting in 39 different languages. The opportunity to interact with government agencies is important for all citizens and vital for the effective settlement of new migrants.


    He Wharemoa Te Rakau, Ka Mahue - Māori Engagement with Local Government: Knowledge, Experiences and Recommendations

    January 2008
    The findings of focus group research exploring Māori knowledge, experiences and perspectives of local government. It is intended to assist local authorities in their efforts to improve their engagement with Māori.


    International Association for Public Participation

    This association seeks to promote and improve public participation for individuals, governments, institutions and other entities that affect the public interest in nations throughout the world. This website includes publications and resources to improve public participation.


    Tamarack Institute for Community Engagement

    Tamarack develops and supports collaborative strategies that engage citizens and institutions to solve major community challenges, and to learn from and share these experiences.

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